1. Policy Terms and Conditions
'Zillion' represents a network of Partners that are interested in providing relevant offers and services to the members, and the members who are interested in receiving these offers and services. To ensure that the offers and services are relevant, we may solicit information from the members from time to time. This is solely for the purpose of making the program more meaningful. We are committed to protecting the privacy of our members and their transactions. This section explains how we protect and use your information in a safe, secure and responsible manner because we value your privacy.
This document includes information about:
Protection of customer data is our priority and LSRPL safeguards your data by:
2. Information Collection
2.1. We collect and use various types of information to service your accounts, save your time and money, better respond to your needs, and manage risk. Customer information shall be collected under the following categories:
2.2. Personally Identifiable Information or (PII): PII refers to any information that can be used to identify you as an individual in any way. The basic registration information includes first and last name, email address, date of birth, gender, zip code, contact number, lifestyle information and country. Members will need to provide LSRPL with the basic personal identification information, wherever required, to avail of all the benefits associated with the program. This may include demographic and work details. Among other things this will include details on first, middle and last name, date of birth, gender, marital status, and number of dependents, residence address, office address, mailing address & email id.
2.3. Profiling Information: Apart from the above we shall also solicit and collect from the members, from time to time details on their preferences, subscription to particular news segments or offers and other promotional activities we do. The decision to participate in such activities is at the sole discretion of the member.
2.4. Transaction History within the Program: LSRPL is capable of and will collect information on transactions linked to the Zillion Account and required for processing of Zillion coins, credits and debits to member's accounts. By definition this shall include all transactions on the Website, at the Zillion Partners, all promotional campaigns through emails, SMS or any other communication channel, at any other participating affiliates, subsidiary, program partners, surveys and more.
2.5. Voice Call Recordings at Contact Centre : With a view to providing the best possible service to its customers, Loyalty Solutions & Research Private Limited (“LSRPL”) will be
2.5.1.monitoring the voice calls recorded; and
2.5.2.overseeing the services furnished by the customer call centers appointed by LSRPL. While doing so, LSRPL interalia seeks to:
(a) improve customer satisfaction;
(b) assure quality management and customer experience;
(c) identify and analyse the patterns and the types of requests/complaints raised by customers frequently on a real time basis;
(d) initiate remedial measures to prevent the reoccurrence of such complaints/issues;
(e) retain a recording of the voice calls; and
(f) support any transactions that take place over the phone and/or if there is a dispute.
3. Purposes & Usage of Collected Information
The primary purpose of collecting your information is to to service your accounts, save your time and money, better respond to your needs, and manage risk. In addition, the information can be used for following purposes:
3.1.1.To avail of all the benefits associated with the program;
3.1.2.To provide personalized offers;
3.1.3.To process Zillion coins, credits and debits to member's accounts.;
3.1.4.Better servicing of the members and preparing quarterly statements for account maintenance;
3.1.5.Making the offerings more relevant to the members and as desired by them ensuring no spam mails go through;
3.1.6.Keeping track of coins transactions, for help in case of any disputes; processing your Zillion Rewards orders; dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes; marketing our and our partners products and services; carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
3.1.7.To effectively administer and fulfill our obligations under any agreement we may have with you;
3.1.7.1. To seek your feedback or to contact you in relation to the services offered on our website; registering your details and allocating or offering you rewards, discounts or other benefits as part of the program;
3.1.7.2. To respond to judicial process, or
3.1.7.3. To consumer reporting agencies; or
3.1.7.4. In connection with a proposed or actual sale, merger, or transfer of all or portion of business; or
3.1.7.5. To protect against fraud, money laundering or other risks;
3.1.8. Some of the data may have to be provided to third party services for the sole purpose of implementing marketing services on behalf of LSRPL and/or group companies and for providing customer support services like sending statements.
4. Sharing of Information
4.1. Zillion does not solicit or ask for any confidential information like website passwords and any such communication appearing to come from Zillion should not be replied back with any confidential information.
4.2. We do not provide or share information collected, with any companies other than our group companies or business partners, to market their products. Even when we do so, these companies shall be bound by a non-disclosure agreement to strictly maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.
4.3. The entity that will collect, store and maintain information provided by you is Loyalty Solutions & Research Private Limited with its registered office at 3rd Floor, Ramnath House 18 Community Centre, Yusuf Sarai, New Delhi 110049.
4.4. In some situations, however, we are required to or we may provide all information we collect about you to third parties outside our group companies, as permitted by law, such as, with your consent:
4.4.1.To respond to judicial process, or
4.4.2.To consumer reporting agencies; or
4.4.3.In connection with a proposed or actual sale, merger, or transfer of all or portion of business; or
4.4.4.To protect against fraud, money laundering or other risks.
4.5. Some of the data may have to be provided to third party services for the sole purpose of implementing marketing services on behalf of LSRPL and/or group companies and for providing customer support services like sending statements.
4.6. We may occasionally share our information with trusted third party data processors to organize, process, clean & analyze our data to help us better understand the trends and segments within our member base. We shall use this information solely with the purpose of enhancing the value of the program for the member base and to better tailor our offers to suit your specific interests. All such third parties shall be bound by a non-disclosure agreement to maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.
4.7. We intend to share data with our sponsors & advertisers in aggregate form, but we will ensure that the program is designed to make sure you are not identified personally to advertisers unless you make the choice to share your personal identification information directly with them. Hence, the advertisers shall be made aware of the segments and trends in the database and can then route their customized messages through our channels. Occasionally, you may want to avail of services or offers that, by the very terms, will require us to forward information to the advertiser or partner so that they can provide the service to you. In such instances you will be governed by the privacy policies of such advertisers or partners with whom you share information. Please ensure to read the privacy policies of such advertisers or partners prior to disclosing any information.
4.8. In case of redemption offers requiring mailing of vouchers or gift items or rewards to your mailing address, we shall have to part with your personally identifiable information to the extent required, with the redemption fulfillment vendor for delivery of orders and gift certificates. As stated before, strict compliance with a non-disclosure agreement will be sought. Such redemption vendors will not share the personally identifiable information any further or for purposes beyond our specific authorization.
4.9. We offer you the choice to participate in offers from our partners. It is your decision whether or not to share your personally identifiable information with them. We recommend you carefully read the privacy policy of our partners before divulging your personally identifiable information, as we will not be held liable for the information practices of third-parties.
5. Access & Updating your Information
Contact us at support@zillionrewards.in for any help with your Zillion account, and we will help you. Due to security reasons, profile details cannot be updated on the app.
6. Data Security
Because we contact you on the partners and advertisers behalf, they do not have access to your personally identifiable information unless you make the choice to share it with them. We may share non-personally identifiable information collected via the program in aggregate (or grouped), anonymous form with advertisers or other third parties so that they may better evaluate what products and services are most appealing to different segments of our member base, but we do not disclose your personally identifiable information to these third parties without your consent.
7. Anti-Spam Policy
Because email is an integral part of the program, your sharing of email contact with us allows us to share the program information, offers and promotions via email with you. If you later decide you wish to cease participation in this portion of the program, you may do so at any time by unsubscribing to our communication. Please note that opting not to receive email does not exempt you from receiving administrative emails that include but are not limited to, notices about vital program and membership status changes or alterations to our terms of service or any other service requests, redemption orders placed with us.
8. Data Verification and Supplementation:
Data verification involves the use of third-party data processing services to standardize and clean your provided enrolment information so that it is easily identified and accessed in our database. Data supplementation involves appending any publicly available information about you to your personal profile.
9. Guarding your Own Information:
We recommend that you take the following precautions to guard against the disclosure and unauthorized use of your account and personal information. Never provide personal information that can be used to access your account over the phone unless you have initiated the call and know with whom you are speaking; update any changes in addresses immediately through the proper channel; report lost or stolen cards immediately.
10. Security of the Information:
We maintain physical, electronic and procedural safeguards to protect customer information. Specific employees are authorized to access customer information on a need to know basis for business purposes only. Our employees are bound by code of ethics that requires confidential treatment of customer information and are subject to disciplinary action if they fail to follow this code
11. Making sure the Information is Accurate:
It is in your interest and it is our objective, to have accurate, current and complete information concerning you and your account. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by Central, State or RBI regulations, we have implemented additional procedures to maintain accurate, correct and complete financial information, including processes to update information and remove outdated information. If you believe that we have incorrect information about you or your accounts, please intimate us. We will correct any erroneous information as soon as possible.
12. Data Retention
You agree and acknowledge that your information will continue to be stored and retained by us for as long as necessary to fulfill our stated purpose(s) or for a reasonable period after termination of your account on the App or access to the Services, whichever is later.
13. Transfer of Information
We comply with applicable laws in respect of storage and transfers of your information . Please note that your financial data is only stored on systems located in India.
14. Links to Third Party Websites
Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, service providers, financial institutions, advertisers, and affiliates (“Third Party Services”) like opportunities to earn reward coins by filling out a user survey from our partner UNOMER that provides in-app survey technology using the link https://d2lbi.unomer.com. Please note that such Third-Party Services that become accessible through our Services are governed by their own privacy policies. We do not accept any responsibility or liability for the policies or for any information that may be collected through such Third-Party Services. Please check their policies before you submit any personal data to such websites or use their services.
15. Business Transitions
You agree and acknowledge that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
16. Change in Privacy Policy
We keep our Policy under regular review and may amend it from time to time, at our sole discretion. Any changes shall be deemed effective immediately upon publishing of the modified Policy on the App and any continuous usage of Services, following the modification will indicate acceptance of changes in Policy by you.
17. Grievance Officer
You may contact our Grievance Officer with any enquiry relating to this Policy or your personal data.
Name: Munish Rana
Address: 3rd Floor, Ramnath House, 18 Community Centre. Yusuf Sarai , New Delhi 110049
Email Address: support@zillionrewards.in
